Terms & Conditions

Acceptance

By making a payment to Blair Aaron Robertson T/A Oak & Anchor Hotel, the booking guest acknowledges and agrees to be bound by these Terms & Conditions and the conditions applicable to their reservation.

Reservations & payment

A valid credit card is required in connection with each reservation.

Payment requirements may vary according to the rate, package, promotion, booking channel or reservation conditions applicable at the time of booking.

The booking guest is responsible for ensuring that all information supplied when making a reservation is accurate.

Credit card pre-authorisation

A $200 pre-authorisation per suite may be required.

The pre-authorisation will be released by Oak & Anchor Hotel on check-out. The time taken for the funds to become available again is determined by the guest's bank or financial institution and is outside the Hotel's control.

Additional charges

Oak & Anchor Hotel reserves the right to charge the booking guest for additional costs incurred in connection with their stay, including minibar purchases, damage, excess cleaning, missing items, soiled linen, lost keys or other applicable charges.

Check-in

Standard check-in is from 3:00pm.

Early check-in may be available subject to availability and must be confirmed by the Hotel.

Guests arriving outside reception hours (8:00am - 6:00pm) should contact the Hotel in advance so suitable arrival arrangements can be made.

Check-out

Standard check-out is 11:00am.

Late check-out is subject to availability and requires prior management approval.

Unauthorised late check-out may incur a charge of $50 per hour.

Late check-out after 2:00pm may incur a charge equivalent to 100% of the applicable nightly room rate.

Cancellations & changes

Cancellation and amendment conditions vary according to the rate, package, promotion, season and booking channel.

The cancellation conditions provided at the time of reservation form part of your booking conditions.

Bookings of three or more suites are considered Group Bookings and may be subject to separate cancellation and payment terms.

Minimum stays & special periods

Minimum-stay requirements and different booking conditions may apply during peak periods, long weekends, special events and promotional periods.

These conditions will be advised as part of the applicable rate or reservation conditions.

Suite occupancy

Occupancy limits apply to each suite and must not be exceeded without prior approval from Oak & Anchor Hotel.

Children and infants can only be accommodated in suites suitable for their age and required bedding configuration.

Children aged 13–17 years require their own room, as our rollaway beds are not suitable for older children.

Where permitted, a portacot must be requested prior to arrival. A $50 portacot fee applies for the first night only. Linen is not provided.

Open-plan suites

Guests should be aware that Oak & Anchor Hotel's suites are open-plan in design, including the bathroom and toilet areas.

Guests are encouraged to contact the Hotel prior to booking if they have questions regarding the layout or suitability of a particular suite.

Bedding configurations

Selected suites offer alternative bedding configurations.

The king beds in the Dusty Suite and Duke & Tully Suite may be converted into two single beds when requested in advance.

Alternative bedding configurations are subject to availability and preparation requirements.

Housekeeping

Housekeeping arrangements may vary according to the rate or promotional package booked.

For reservations made under the Stay3Pay2 promotion, in-stay housekeeping servicing is not provided. Guests are instead supplied with a replenishment basket containing fresh towels and amenities.

Fresh Air & Non-Smoking

Oak & Anchor Hotel is a strictly smoke-free and vape-free property. Smoking and vaping are not permitted anywhere within the Hotel, including all indoor spaces, suites and outdoor lawn areas.

Because a suite cannot be re-let until it has been professionally deep-cleaned, deodorised and fully dried, a $1,000 room recovery and business interruption fee applies to any violation of this policy.

Linen & Property Care

The use of fake tan, hair dye or bleaching products within Oak & Anchor Hotel is prohibited.

Any permanent or irreversible staining to any room surface, soft furnishings or textiles — including linen, towels, bedding, carpets, tiles and curtains — as well as severe stains from makeup, red wine or oils, will result in immediate charges for specialised professional cleaning or the full replacement cost of the affected items.

Damage & excess cleaning

Guests are responsible for treating the Hotel, suites, furnishings and amenities with reasonable care.

The booking guest may be charged for damage, breakages, missing items, excessive cleaning, stained or damaged linen or other costs resulting from the conduct of guests associated with the reservation.

Minibar

Minibar items consumed during a stay may be charged to the booking guest unless expressly included in the applicable rate or direct-booking package.

Any exclusions applicable to complimentary minibar offers will be advised as part of the relevant offer.

Booking sight unseen

Photographs, descriptions and other information about Oak & Anchor Hotel and its suites are provided in good faith and are intended to represent the property as accurately as reasonably possible.

Individual suites have different layouts, dimensions, outlooks and features.

Guests who have particular accessibility, privacy, bedding or layout requirements should contact the Hotel before booking to confirm whether a suite is suitable.

Guest conduct

Guests must behave in a manner that does not unreasonably disturb other guests, damage the property or interfere with the safe operation of the Hotel.

Oak & Anchor Hotel reserves the right to require a guest to leave the property where reasonably necessary for the safety of guests, staff or property, subject to applicable law.

Personal belongings

Guests are responsible for their personal belongings during their stay.

Nothing in these Terms excludes or limits any responsibility that cannot lawfully be excluded.

Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified, including rights available under the Australian Consumer Law.

Contact

Questions regarding a booking or these Terms & Conditions may be directed to: